customer experience/service expert

JOB OVERVIEW
We are in eCommerce business that sells mostly denim and other clothing to customers worldwide and we are currently expanding our team!

DUTIES & RESPONSIBILITIES:
1. Respond to customer email inquiries such as complaints, order cancellations and shipping status
2. Handle products orders, fulfillment and tracking numbers
3. Respond to Website live chat

QUALIFICATIONS & COMPETENCIES:
To meet the minimum qualifications for this position, an individual must have the following required skills and abilities:
1. Must have former customer service experience; providing email support
2. Must have experience with both Shopify and Zendesk (Required!)
3. Strong customer service focus
4. Strong verbal and written skills in English
5. Ability to recognize situations that require escalations
6. Ability to deal with disgruntled or dissatisfied customers professionally
7. Ability to follow strict policy guidelines
8. Ability to multi-task in a fast paced and changing environment

EDUCATION & EXPERIENCE:
1. Minimum 3 years of experience required operating in customer service support.
2. Some college required or equivalent work experience
3. Computer skills: Email, Shopify, Zendesk

WORKING CONDITIONS & HOURS:
1. Working at home
2. 7 days work week
3. 8 Hours per day 9AM-6PM PHT with break 1 Hr break for lunch
4. Must be contactable at all times via WhatsApp and email.
5. Must not hold multiple jobs. This will be your only full time job.

TESTS & PROBATION PERIOD:
1. Applicants will be expected to pass any assessments or tests associated with the position.
2. Selected applicants that passed the tests will be required to work for a paid probation

If you are excited to join us, please mention TANGO in your application and include your resume.

BONUS & SALARY INCREMENT
We believe in treating & paying our employees fairly. We also believe in making our own employees happy to make our customers happy! As company grows, we would love to offer generous bonus and salary increments based on excellent work performance and working attitude. But we are regret to let the employees go if they are unable to meet the expected work performance and standard.

Please include your Skype id or email so that we can contact you for an interview.

Skills required:

• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Email Management
- Project Coordinator

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Email Support