Remote Administrative Assistant / Virtual Assistant for Car Garage

About Us
Dee Bee MOT is a well-established and professional MOT station based in London. We pride ourselves on providing high-quality vehicle testing and customer service. We are seeking a highly organized and proactive administrative assistant to join our team on a remote basis, helping us streamline our daily operations and ensure our business runs smoothly. This is a fantastic opportunity for a motivated individual to become a key part of our small, friendly team, working from anywhere in the world.

The Role
We are looking for a dedicated and reliable remote administrative assistant to handle various administrative tasks. This role is crucial for managing our day-to-day office functions, allowing our UK-based team to focus on the technical and hands-on aspects of the business. You will be a vital point of contact, ensuring our records are up-to-date and our customers receive excellent service.

Key Responsibilities
Customer and Client Communication:

Answering and screening phone calls in a professional manner.

Responding to and managing email correspondence from customers and suppliers.

Booking and managing MOT appointments and service bookings.

Following up with customers regarding upcoming MOTs or services.

Administrative & Data Management:

Accurately entering data into our business management software (e.g., invoices, customer details, vehicle records).

Managing and organizing digital files and documents (e.g., invoices, job cards).

Maintaining and updating customer databases and contact lists.

Assisting with basic invoicing and expense tracking.

Scheduling and Calendar Management:

Managing the MOT station's schedule and calendar to optimize workflow.

Sending reminders to customers and staff as needed.

General Support:

Performing ad-hoc administrative duties as required to support the UK team.

Conducting online research for suppliers, parts, or new business tools.

Skills and Qualifications
Proven experience as an administrative assistant, virtual assistant, or a similar role.

Excellent written and verbal communication skills in English. (This is essential for phone calls and email communication).

Highly organized with a strong attention to detail.

Ability to work independently and manage multiple tasks effectively.

Proficiency with common office software (e.g., Google Workspace, Microsoft Office Suite).

A reliable internet connection and a quiet home office environment suitable for professional calls.

A proactive and "can-do" attitude, with a willingness to learn about the MOT industry.

Working Hours and Conditions
This is a [Part-time/Full-time] position with an expected commitment of [Number] hours per week.

The role is entirely remote.

Working hours are flexible, but there must be a overlap with UK business hours to facilitate real-time communication. For example, your working day might start later to align with our afternoon in the UK.