Customer Growth Strategist (Amazon PPC)

About Scale Insights

Scale Insights is a leading SaaS provider offering Amazon PPC automation and analytics solutions to help sellers scale their businesses. With over 3,000 brands using our platform, optimizing more than 114 million operations, and generating $21 billion in GMV, we empower Amazon sellers with the tools and insights they need to succeed.
We’re looking for a Customer Success Specialist with a strong PPC background — someone who loves analyzing numbers, fine-tuning campaigns, and helping users get the best results from our platform.

Key Responsibilities:

1. Onboard and Guide PPC Users

• Lead onboarding sessions for Amazon advertisers, walking them through campaign structure, automation setup, and goal alignment
• Ensure smooth integration of their ad accounts and provide a data-driven approach to first-time bidding and keyword automation

2. Drive Strategic PPC Success

• Translate user goals into smart campaign workflows using our tools (bidding strategies, search term rules, negations, etc.)
• Act as a consultant to help users scale their ad performance while managing ACOS, TACOS, and ROAS targets
• Monitor accounts during early stages to proactively spot issues or optimization opportunities

3. Be the PPC Optimization Partner

• Regularly review campaign performance data with users to offer actionable insights
• Help advertisers understand how to interpret key metrics and adjust bids, budgets, and targeting for better results
• Share best practices for managing sponsored products, brands, and display ads through automation

Requirements:

• 2+ years of hands-on experience running and optimizing Amazon PPC campaigns (via Seller Central or tools like Perpetua, Pacvue, Scale Insights)
• Deep understanding of campaign types, targeting options, bid strategies, and KPIs
• Experience managing multiple client accounts or brand portfolios is highly valued
• You enjoy digging into performance reports and making data-backed decisions
• Strong attention to detail and a drive to continually improve results through testing and refinement
• Able to clearly explain complex ad strategies to non-experts
• Passionate about helping users succeed and confident in leading training sessions
• Comfortable taking ownership and working independently in a fully remote team

Preferred:
• Experience using Scale Insights or other PPC automation tools.
• Agency experience or history supporting a diverse book of FBA brands
• Experience with Intercom, Loom, or similar tools

How to Apply:
Interested candidates are invited to send their RESUME and PORTFOLIO with the subject line " Customer Success SI " to ----------