Retention Lead

Job Description
You're the glue that keeps customers coming back. IDA makes global driving easy. Fast permits. EdTech prep tools on the rise. Remote-first. 29 pros worldwide. Flywheel ops. Traction/EOS. Expanding digital education to 195 spots.
Join Growth. Report to Head of Growth. Max lifetime value. Crush churn. Spark referrals. Feed the flywheel: Success ? Referrals ? Growth. Hit 25% referral target. Cover permits and EdTech.

What you'll do
1. Build retention machines: Cut churn, boost repeats, amp loyalty. Tie into our flywheel (satisfaction = referrals).
2. Data dive: Spot at-risk users. Segment. Run campaigns: Emails, loyalty perks, feedback.
3. Post-buy magic: Onboard smooth. Check-ins. Upsells (permit to EdTech certs).
4. Partner up: Ops for experience fixes, Strategy for product tweaks. Nail 4.8/5 satisfaction.
5. Metric boss: Retention rates, 25%+ referrals, <10% churn, NPS. Dashboard reports.
6. Experiment: A/B referral tweaks. Turn users into fans.
7. Tools flow: Email auto, in-app chats. Zapier integrations.
8. Weekly syncs: Align with teams on EdTech global push.
9. Global watch: Adapt for markets worldwide.

You need
1. 3+ years retention/success/lifecycle at SaaS/EdTech/digital.
2. Degree in marketing/business (or equivalent).
3. Wins: 20%+ churn drop, referral lifts.
4. Analytics pro: Google Analytics, Mixpanel. CRM like Intercom, Zendesk.
5. Remote relationship builder. Email/automation skills.
6. Team player: Slack, Notion, Zoom.

Bonus points
1. EdTech/international flair. Freemium. Global users.
2. Flywheel/referral savvy in happy industries.
3. A/B, segments: Optimizely, ---------- .
4. Remote + EOS/Traction know-how.

Perks
1. 100% remote. Flex hours. Global crew.
2. Solid benefits: Profit sharing, Udemy access, and Unlimited Paid Leaves
3. Shape our pivot. Own big metrics.
4. Culture: Accountability, clear priorities, flywheel fun.

If interested, please feel free to fill out this form - ----------