Customer Experience VA – Fashion & Jewelry Brand

Customer Experience Associate – Fashion E-commerce (Remote)

Location: Remote (PH preferred) | Hours: 30–40/week | Start: ASAP

About ARDANT

ARDANT is a fast-growing jewelry brand redefining what everyday luxury feels like. We create bold minimalist jewelry for ambitious, style-conscious women who want to feel confident and unstoppable. Our customers are primarily based in the US, Australia, Canada, and the EU, and they expect a premium, warm, and emotionally intelligent experience at every touchpoint.

We’re known for customer service that feels like your chic, thoughtful best friend. The one who always shows up for you. If you’ve supported women in the fashion or jewelry space, and genuinely care about helping people feel seen and supported, we’d love to meet you.



What You’ll Be Doing

You’ll be the first line of human connection with our customers—resolving issues, creating brand love, and making every interaction feel like luxury.
• Handle support tickets in Commslayer with empathy, clarity, and ARDANT’s signature voice
• Use ChatGPT (we’ll train you!) to draft thoughtful, brand-aligned replies that:
• Solve problems
• Protect profitability
• Increase customer satisfaction and lifetime value
• Manage orders, refunds, returns, exchanges, and shipping issues in Shopify
• Understand nuances across regions (US, AU, CA, UK) and tailor responses accordingly
• Tag patterns, escalate high-value cases, and support product/marketing feedback loops
• Suggest relevant upsells/cross-sells when appropriate
• Turn negative experiences into 5-star stories customers want to tell their friends about



Who You Are
• Experienced: You’ve worked in customer support for a fashion or jewelry e-commerce brand
• Customer-focused: You’ve supported women in markets like US, AU, CA, or the UK
• Emotionally intelligent: You know when to reassure, when to solve, and when to just listen
• Detail-oriented: Typos bug you. So do inconsistencies, missed tickets, or loose ends
• Organized & reliable: You follow SOPs and also know when to use good judgment
• Tech-savvy: You’ve used Commslayer/Gorgias and Shopify (or can learn very fast). Familiarity with ChatGPT is a plus
• Voice-driven: Your writing sounds human, warm, and polished; not stiff, robotic, or overly casual
• Bonus: You’ve worked in a premium or luxury brand with a strong, consistent tone of voice



Tools You’ll Use
• Commslayer (customer service platform)
• Shopify (order + returns)
• ChatGPT (using ARDANT’s custom prompt templates)
• 3PL internal system
• Google Workspace, Slack, Notion, and our 3PL portal



Why ARDANT
• Work with a female-led, values-driven brand that actually cares
• Get direct mentorship from the founder to help you grow
• Help shape a global community of ambitious, stylish women
• Opportunity to grow long-term if you’re the kind of person who goes the extra mile



To Apply

Send an email with:
1. A short intro answering:
• What fashion/jewelry brands you’ve supported
• Which markets you’ve worked with (US, AU, CA, EU)
• Your availability (timezone + hours/week)
2. Your updated resume
3. A sample response to this message (hint: please read our return policy):

“Hi, I just received my order and I want to make a return after I realised the earrings do not fit my ears”



In the subject line of your email, please write:
CS Application – [Your Full Name] – Favorite Ardant Piece




As a company we invest in our people heavily. We are only looking for hungry, motivated and long-term employees. If you’re someone who believes great support is an art and you’re excited to help build a brand that makes women feel unstoppable, we can’t wait to meet you.