TURO VIRTUAL ASSISTANT/CO-HOST

Responsible for communicating with guests for all booked trips in the Turo app and assisting the team with the state of the car and the overall trip of the guests.

The work activities of the Turo VA is divided into three main functional areas:

1. Communicating With Guests
Make sure their pick up and drop off location is known and secured
Verify the guests’ drivers license
Informing the guests of the pick up details of the vehicle
Replying to the guests questions and responses
Informing the guests of drop off details of the vehicle
Calling the guests for any important matters
Receiving calls from guests and assisting them with their needs about the car

2. Team Activities
Informing the team when the vehicle is returned
Informing the team of any new or cancelled bookings
Checking for damages after the car has been returned
Reminding the team of any things that needs attention

3. Clerical Activities:
Updating the google sheets
Contacting Turo for any issues.
Creating the schedule of bookings for the next day.

This is a position with a 12-hour shift from 8 AM to 9 PM, seven days a week. (Los Angeles PST Time zone) - you have to be present from 8 AM to 9 PM PST and respond to guest messages promptly and professionally within a 5-minute timeframe, ensuring a high level of customer satisfaction.


==== Pre-Application Task – REQUIRED BEFORE APPLYING

To be considered for this position, please complete the task below:

Task:
Please find and send 3 quotes for printing 500 business cards from local printing companies in or near Glendale, California.

Your submission should include:
1. Company name and website (if available)
2. Price for 500 business cards
3. Turnaround time
4. Pick-up location or if they offer delivery
5. Any notable notes or options (e.g. glossy/matte finish, same-day pickup, design help, etc.)

Please present the quotes in a clear, organized format.
You can paste them directly into your application or send a Google Doc link.

This task helps us assess:
=Your ability to follow instructions
=Attention to detail
=Local research skills
=Clear and professional communication

Applicants who do not complete this task will not be considered!
Thank you