Internal Operations & Admin Support Specialist – Tech-Savvy, Detail-Oriented, Reliable

About Us
We are Emergent Learning – a high-impact Australian consultancy that delivers powerful face-to-face and virtual professional development programs across sectors such as government, finance, healthcare, and infrastructure. Our mission is to build more adaptive, human-centred workplaces through evidence-based learning, and we are growing — fast.

Role Overview
We’re seeking a highly organised, detail-oriented Operations & Administrative Support Specialist to assist our Operations Manager, Directors and senior consultants with day-to-day business operation administration. This is a key internal support role — not client-facing, but absolutely critical to ensuring smooth, high-quality execution across our projects, documents, and systems. If you're the type who finds satisfaction in making things work behind the scenes, we’d love to hear from you.

Key Responsibilities
Execute admin and ops tasks directly from the Directors and Ops Mgr
Organise travel and book flights and logistics for facilitators
Format, update, and maintain internal documentation and templates
Support version control of policy, process and program documents
Consolidate Excel reports and assist with dashboard creation
Write or draft internal reports and status updates as required
Maintain and organise SharePoint, LMS and MS Teams files
Learn and adapt to new internal platforms when needed (e.g., LMS, Miro)

Must-Have Qualifications
2+ years of admin, operations, or virtual assistant experience
Strong written and spoken English communication
Excellent Microsoft Office 365 skills – especially Word, Excel, PowerPoint
Strong experience with file systems like SharePoint or Teams
Organised, proactive, and able to balance competing admin requests
Commercial acumen and ability to understand business context

Nice-to-Have Qualifications
Familiarity with Dynamics 365 CRM
Experience supporting professional services or consulting businesses
Strong document formatting, dashboard building, or reporting skills
Ability to document SOPs, procedures or templates clearly

Work Hours & Time Zone
Must be available during Australian Eastern Standard Time (AEST) hours
Ideally 7am–3pm PH time, but can be discussed

Work Setup & Tools
Fully remote, work-from-home
Must have own laptop/PC, reliable internet, and a quiet environment
Tools used: Microsoft Office 365, SharePoint, MS Teams, Excel, PowerPoint, Dynamics 365, Miro, LMS

Compensation & Benefits
Up to USD $5/hour, depending on skills and experience
Paid on time, with long-term continuity expected

How to Apply
Submit your OnlineJobs.ph application with your resume/CV
Include a brief cover letter explaining why you’re the right fit for a high-trust admin support role
In your message, please answer these 2 short questions:
What’s one way you’ve helped improve admin processes in a previous role?
Describe your comfort level with Excel and SharePoint – beginner, intermediate, or advanced?
Shortlisted applicants will be invited to a video interview and test task simulation