Customer Support & Virtual Assistant for Italian Online Store

Description:
We are looking for a dedicated, reliable, and proactive virtual assistant to join our team for a fast-growing online store based in Italy (women’s clothing/fashion market). Your main tasks will include handling customer service requests (email, chat, social media DMs), assisting with order management, and supporting basic day-to-day operations of the store.

Important:
You will be responding to Italian customers. It is not mandatory to speak fluent Italian, but you must be comfortable using tools like ChatGPT to translate and write professional replies in Italian.

Main Responsibilities:

Respond to customer emails/messages in a friendly, professional manner (in Italian, using ChatGPT as needed)

Assist customers with order status, returns, exchanges, and basic questions about our products

Update order information in our system when needed

Escalate complex issues to the manager if required

Occasionally support with social media comments and basic admin tasks

Requirements:

Experience in e-commerce or customer support is a big plus

Strong written English (Italian is a bonus, but not required)

Comfortable using ChatGPT or Google Translate to answer in Italian

Good internet connection & computer

Fast learner, organized, and detail-oriented

Willingness to work flexible hours (European daytime preferred)

What We Offer:

Remote position, work from anywhere

Training provided, especially about our products and policies

Competitive salary, paid weekly

Friendly team and potential for growth

How to Apply:
Please send your CV and a short cover letter explaining your experience with customer service and why you’d be a good fit for our team.

? Also, answer these three short questions directly in Italian (you can use ChatGPT):

Un cliente ti scrive: “Il mio ordine non è ancora arrivato, cosa devo fare?”
(A customer writes: “My order has not arrived yet, what should I do?”)

Un cliente vuole restituire un prodotto che ha già usato. Cosa rispondi?
(A customer wants to return a product they have already used. What do you reply?)

Un cliente ti chiede informazioni sulla taglia di un legging, ma tu n’es pas sûr·e de la réponse. Que fais-tu??
(A customer asks for size information about a legging, but you’re not sure of the answer. What do you do?)

Make sure you answer in Italian using ChatGPT (or a similar tool), and be as clear and friendly as possible.