Operations and Sales for High Growth Cleaning Company (Part Time)

We are a US-based house cleaning company looking for a part-time, home-based Virtual Assistant to support our customer service and operations team. This role will start part-time covering our weekday shift from Monday - Thursday 8am-12:30pm and Fridays 12pm-7pm on central time and some weekend coverage on request with the opportunity to grow your hours.

Your daily responsibilities would include:
- Send a daily report detailing completed and ongoing tasks.
- Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
- Take inbound customer service and scheduling requests and make occasional outbound calls.
- Provide service quotes & make sure to follow up with leads.
- Book new jobs, reschedule &/or update service jobs in our booking calendar system.
- Communicate with cleaners and track job progress.
- Hire cleaners
- Flag any urgent issues, customer escalations, or last-minute cleaner problems.

We are invested in our agent’s success. You will go far if you are/have:
- 2-3 years of customer service or VA experience
- A fast learner
- A great communicator
- Calm and collected under pressure
- Highly detail-oriented
- Able to work independently and escalate when needed
- A self-starter who enjoys working remotely
- You need to have excellent English skills.

Work hours during training will be flexible, approximately 25 hours per week during Central Time business hours. After that, you will continue on a long-term basis with weekdays Monday through Thursday 8am-12:30pm and Fridays 12pm-7:30pm with potential weekend coverage central time (25-35 hours/week or more where needed).

Pay is $4–5.5/hr to start, with raises based on performance.

If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, Facebook messenger, & SMS.

How to Apply:
Send an email to ---------- with the subject line: “I want to be a virtual assistant”. Please include a link to your OnlineJobs.ph profile and your resume within the email when you apply, then complete the Google form you will receive in an email.

Note: After you send the email to apply, you will receive a response fro ---------- with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be considered. In the form, you will be asked your age. Answer 40 to prove you are paying attention to detail.

I look forward to working with you!