Customer Service & Page Moderator

We are looking for a motivated and detail-oriented individual to join our team as a Customer Service & Page Moderator. In this role, you will be responsible for managing customer interactions, maintaining a positive online community, and ensuring that our social media pages and platforms remain free of inappropriate content.


As a Customer Service & Page Moderator, you will be responsible for:

Responding promptly to customer inquiries via email, social media, and other communication channels.
Monitoring and moderating user-generated content across platforms to ensure it complies with community guidelines.
Collaborating with the marketing and content teams to maintain consistent and positive engagement with users.
Escalating unresolved issues to the appropriate internal teams when necessary.


To succeed in this role, you will need:

Experience in customer service and community management.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a calm demeanor when handling difficult situations.
Familiarity with social media platforms and content moderation tools.
A proactive approach with the ability to multitask and manage time effectively.


IMPORTANT – To apply, you NEED TO ANSWER these 3 questions:

Describe your experience with customer service and page moderation.
How do you handle difficult customer interactions or inappropriate content on social media?
Confirm if you are looking for a full-time position.

If you ignore this step, we will ignore your application.

Work Shift: 7:00 AM - 3:00 PM Manila Time (PHT), Monday - Friday

We look only for 1 person who can go full-time and put real effort into our project. If you looking for an easy job for a few hrs per day don't apply.

If you are looking for a long-term job and are willing to put in extra effort to help our project succeed, we have something special for you! See you soon in our team