Dispatch and Operations Manager

Oversee daily dispatch operations, ensuring timely and efficient deployment of vehicles and personnel

Develop and implement operational strategies to improve logistics efficiency and cost-effectiveness

Coordinate closely with drivers, helpers and clients to ensure smooth delivery schedules

Monitor real-time fleet movement and respond proactively to delays, breakdowns, or route changes

Ensure compliance with transport regulations, safety standards, and company policies

Handle escalations related to delivery delays, client complaints, or operational disruptions

Analyze data from dispatch systems and reports to optimize routing and fleet utilization

Collaborate with maintenance and admin teams to ensure vehicle readiness and documentation

Prepare and present regular reports on operational performance, cost control, and efficiency metrics

Lead process improvement initiatives to enhance dispatch accuracy and customer satisfaction

Train and mentor team members to build operational capabilities and ensure alignment with company goals