Quality Assurance Representative

• Monitor/audit each assigned associate in accordance with C3 and client requirements.
• Provide personal and proactive feedback to associates both in one on one and group settings.
• Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client monitoring sessions.
• Carry out reward and recognition programs as outlined by C3 and the client.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Track trends and make recommendations for refresher and/or up- training to the trainer(s).
• Any other duties and responsibilities assigned by management of the company.
REQUIREMENTS
• Candidate must possess at least a Bachelor's/College Degree in any field.
• Required language(s): English
• MUST HAVE AT LEAST 1 YEAR working experience in QUALITY ASSURANCE in a CALL CENTER environment is required for this position.
• Applicants must be willing to work in Bonifacio Global City, Taguig City.
• Preferably 1-4 Yrs. Experienced Employees specializing in Quality Assurance for Customer Service or equivalent.
• 20 Full-Time positions available.