Customer Experience Concierge

Purpose of the Role
We’re seeking a soul-centered, high-vibe Customer Experience Concierge to serve as the welcoming face and trusted guide for every new member of the Girl Hold My Hand movement. This role goes beyond answering questions—you'll be the heartbeat of the onboarding journey, holding space, solving problems, and ensuring our community feels loved, supported, and seen from day one.

What You’ll Do
Act as the main point of contact for all new community members—welcoming them, answering questions, following up, and providing consistent support.
Create a white-glove onboarding experience for new sign-ups through various communication channels (email, text, call, or DM).
Troubleshoot technical, access, or membership issues promptly and gracefully.
Maintain accurate records of community needs, wins, and concerns using systems like Go High Level or similar.
Collaborate with fulfillment and service teams to ensure every promise made is a promise kept.
Contribute to and maintain a comprehensive FAQ and community resource library.
Bring high energy to every interaction—whether it's a new member call or a follow-up message.
Assist in updating backend processes to enhance customer satisfaction and team efficiency.

You’re the Right Fit If You:
Genuinely love people and go the extra mile to make someone's day.
Have experience in customer service, hospitality, or community support.
Are comfortable with technology???email platforms, CRMs, spreadsheets, voice notes, Go High Level
Can manage multiple conversations while maintaining excellence and empathy.
Operate with urgency and independence, without the need for micromanagement.
Have full-time availability and flexibility with hours (some nights/weekends may be required).
Thrive in fast-paced environments where transformation is the goal.
Understand and honor the Girl Hold My Hand brand, mission, and spirit-led approach.

Bonus Points If You:
Are part of the Girl Hold My Hand community or familiar with Stormy Wellington’s work.
Have experience working with women-centered, faith-forward, or transformational brands.
Know how to hold space for emotional conversations without becoming overwhelmed.

Perks of the Role:
Be part of a purpose-driven movement changing lives globally.
Opportunities for personal and professional growth in service, leadership, and spiritual alignment.
Collaborate with a dynamic, high-energy team that leads with faith and passion.
Potential opportunities for event support and direct mentorship.