Ecommerce - Customer Service

We're looking for two more organized and detail-oriented e-commerce customer service reps. This job is best for someone who has worked as a customer service rep in Shopify for one to two years.

Keep an eye on shipments and work with suppliers or delivery partners to make sure everything runs smoothly.
Take care of refunds, returns, and cancellations when they come up.
Can send and answer 25 to 30 emails an hour.
Answer customer questions via email or chat in a prompt and friendly way.
Handle customer complaints or take problems to the next level as needed

For this job, you must have used Shopify before, and Reamaze knowledge is a plus.
Fluent in written and spoken English
Very well organized and attention to detail
Able to follow directions and work alone
A stable internet link and a laptop that works

To apply, include "DETAILED CSR" in the subject line and discuss relevant work experience. Since we currently need a full-time position, we give preference to those who do not currently have any clients. We also place a lot of importance on the character.