Hasnat Zahid

We’re a fast-growing e-commerce company managing multiple brands, and we’re currently looking for a highly reliable, experienced, and dedicated Customer Service VA to join our team full-time.

What You’ll Be Doing:
1. Responding to 70–100 customer emails per day across three different Shopify stores
2. Managing communication with suppliers and fulfillment partners
3. Providing timely, professional, and empathetic responses to customer inquiries, complaints, and return/exchange requests
4. Taking ownership of customer satisfaction and ensuring a smooth post-purchase experience
5. Updating Shopify orders, checking tracking numbers, resolving shipping issues
6. Reporting recurring issues and customer trends to management
7. Taking initiative in improving customer workflows and team communication

Who We’re Looking For:
2–3+ years experience in e-commerce customer service ( Shopify brand experience required )
Excellent written English and professional communication skills
Strong problem-solving and critical thinking skills
Loyal, honest, and committed to a long-term role
Able to work a flexible schedule, including weekends if needed
Open to feedback and continuous improvement
Takes initiative without needing to be micromanaged
Has general knowledge of e-commerce operations (order flow, fulfillment, chargebacks, etc.)

Bonus Points If You Have:
Experience managing multiple brands/stores
Familiarity with handling multiple brands at once
Why Work With Us:
Long-term role with room to grow
Supportive, respectful team culture
Stable workload and consistent pay
Bonus opportunities for top performers

To Apply:
Please send your CV/resume and a short voice/video message introducing yourself and explaining why you’d be a great fit for this role. Include your experience with Shopify brands and tools you've used.