Freight Operations Virtual Assistant

Position Overview
The Freight Operations Virtual Assistant (VA) plays a mission-critical role in maintaining operational flow for RSS Transportation and Logistics. This position involves constant coordination between drivers, brokers, and internal teams to ensure loads are tracked, updated, and communicated accurately. The VA must be highly organized, responsive, and confident working in fast-paced logistics environments.
Key Responsibilities
• Track dispatched loads and enter real-time updates into operational spreadsheets and CRM systems
• Communicate with drivers to confirm pickup and delivery status and update logs accordingly
• Send proactive updates to brokers and shippers via email or broker portals
• Monitor load boards and notify dispatch of viable backhaul or broker-posted loads
• Check for delays, accessorials (e.g., detention, layover), and submit supporting documentation when needed
• Assist in POD document retrieval and upload to shared cloud systems
• Escalate exceptions or driver issues to internal team quickly and accurately
Qualifications & Skills
• 2+ years of administrative required
• Logistics support experience (preferred)
• Excellent written and verbal English skills
• Detail-oriented with a commitment to data accuracy
• Proficient in Microsoft Excel
• Comfortable using CRM, load boards, and email management tools
• Ability to follow SOPs and adapt to new software tools quickly
Tools & Software
• Load Boards (DAT, Truckstop)
• Microsoft Teams
• Microsoft Outlook
• Company Transportation Management System (Load Tracking)
Reporting Structure
Reports directly to Operations Manager or Dispatch Lead
Benefits
• Flexible remote work
• Long-term growth opportunity
• Ongoing training provided
Work Schedule & Compensation
Schedule: Full-time or part-time (based on need); must be available during US business hours (8AM – 5PM CST)
Compensation: Competitive hourly rate based on experience; paid biweekly