Senior Customer Support Specialist - New Zealand Tourism company

Join Waka Campa as Our Senior Customer Support Specialist!

Waka Campa isn’t just another Campervan rental company; we’re a rapidly growing, tech-driven business that’s redefining the industry. Our ambition is to build the most scalable, customer-centric, and efficient Campervan rental company in the world. To achieve this, we need exceptional talent, and that includes you!

We’re on the hunt for a Senior Customer Support Specialist to join our remote team. This is a vital role for someone who thrives on providing top-tier service and is eager to work at the forefront of customer support technology.

What You’ll Do:
As our Senior Customer Support Specialist, you’ll be the friendly and capable voice of Waka Campa, primarily handling all incoming sales and support requests that require a human touch. You’ll be instrumental in ensuring our customers have a smooth and enjoyable experience, from initial inquiry to post-rental support.

Your responsibilities will include:
* Front-Line Support: Managing and resolving customer inquiries across various channels, focusing on those that require manual handling beyond our AI systems.
* Sales Assistance: Guiding potential customers through our offerings and assisting with booking processes.
* Problem Solving: Efficiently troubleshooting and resolving customer issues with a calm, resourceful approach.
* Phone Support: Confidently handling inbound and outbound phone calls during New Zealand business hours.
* Continuous Improvement: Collaborating closely with our team to enhance our AI-powered support systems. Your insights will be crucial in refining our automation and ensuring the best possible customer experience.

What We’re Looking For:
We’re seeking a seasoned professional with a passion for customer service and a keen eye for efficiency. You’ll need:
* Senior Experience: A proven track record in a customer support role, demonstrating an ability to handle complex situations and work autonomously.
* Remote Work Savvy: Comfortable and effective working remotely, with a reliable internet connection.
* Communication Excellence: Exceptional verbal and written communication skills.
* Problem-Solving Skills: A natural ability to identify issues and implement effective solutions.
* Tech-Comfortable: Eagerness to embrace and contribute to the development of our AI-powered support systems. You’ll be excited about leveraging technology to improve workflows.
* NZ Business Hours Availability: Ability to work consistently during New Zealand business hours.

Why Join Waka Campa?
You’ll be part of a small, fast-growing team where your contributions have a direct and significant impact. We believe in efficiency, automation, and continuous improvement, and you’ll play a key role in bringing these principles to life. This is an exciting opportunity to work with cutting-edge technology and shape the future of customer support in the Campervan rental industry.

Ready to help us build the most efficient Campervan rental company in the world?
If you’re a senior customer support pro who’s excited by technology and continuous improvement, we want to hear from you!

**Application Instructions**

If you are interested and would like to be considered for our interview process, please include the following in your application:

1. Describing what you are most interested about in this job.
2. How do you think AI can impact tourism operators?
3. Indicate what your salary requirements are.

NOTE: Only candidates who follow application instructions will be considered.