Virtual Office Assistant

Virtual Assistant (Phone/Customer Service & Admin)

Hours: 8:00 AM – 4:00 PM CST, Monday–Friday

Join Budget Heating, Cooling & Plumbing and play a key role in a trusted, fast-growing home services company based in Saint Louis, Missouri. We specialize in residential HVAC and plumbing solutions and are looking for a remote team member who’s committed, organized, and ready to contribute to our mission of delivering exceptional customer service.

This is a full-time, remote position with consistent weekday hours, weekends off, and long-term growth potential within a supportive team.

Key Responsibilities:

Customer Service

- Answer inbound calls and schedule service appointments using HouseCall Pro.
- Respond promptly to voicemails and chat messages within HouseCall Pro.
- Follow up with customers as needed to ensure satisfaction and clear communication.
- Monitor and respond to company emails in a timely, professional manner.
- Collaborate with the team using Microsoft Teams and the Office Suite.

Data Entry & Reporting

- Keep all job records and scheduling information accurate and up to date in HouseCall Pro.
- Review and verify invoices and payments; flag and resolve discrepancies.
- Generate key daily reports, including:
- Leadership Report: Summary of job statuses, completions, and outstanding tasks.
- Sales Report: Overview of completed jobs, payments collected, and any outstanding billing.

General Manager Support

- Assist with administrative and reporting tasks such as:
- Preparing quarterly and daily reports.
- Managing internal communication via email and Microsoft Teams.

What We’re Looking For:

Experience

- Prior experience in customer service, dispatching, or administrative roles preferred.
- Experience with HouseCall Pro or similar CRM/scheduling software is a plus.

Skills & Requirements

- Fluent, professional communication in English—both written and verbal.
- Strong organization and multitasking skills in a fast-paced environment.
- Proficient in Microsoft Office (Word, Excel, Outlook) and Microsoft Teams.
- Self-motivated with the ability to work independently and problem-solve as needed.

Technical Requirements

- Reliable internet and backup power to ensure uninterrupted remote work.
- Dependability: Strong attendance and a commitment to long-term employment are essential.

Why Join Us?

- Full-time remote role with stable weekday hours (no weekends).
- Be part of a supportive, team-driven environment.
- Growth opportunities in a thriving and respected industry.
- Play a key role in delivering high-quality service and operational support.
- Work for a company that values dedication, performance, and your contributions.