Customer Service VA (Dropshipping)

We are a fast-growing e-commerce company with a general fashion dropshipping store. Due to increasing demand and orders, we are looking for an experienced customer service representative who works independently and is eager to help build our customer service team.
About the position
You will be responsible for answering customer questions, solving problems, and providing friendly, clear, and professional service. You will focus entirely on handling customer requests correctly and understand how to deal with every customer situation. We are looking for someone who is available for a long-term collaboration.

What you will be doing
- Responding to emails via Gmail (daily)
- Ensuring that all customer communications are in line with our tone and quality standards
- Keeping track of refunds, returns, and partial refunds in spreadsheets
- Working in a solution-oriented manner on questions regarding shipping, size issues, exchanges, or cancellations
- Contributing ideas on how to improve our email flows and customer experience
- Available daily for at least 6 hours per day – flexible working hours and availability on weekends are a strong advantage

What we are looking for
- Experience with e-commerce customer service (required) – preferably with fashion dropshipping
- Experience with Shopify (required)
- Experience with Gmail (required)
- You understand email flows and can switch between them independently
- You work accurately, are solution-oriented, and take initiative
- You are comfortable working with a daily refund spreadsheet
- Stress-resistant and able to handle peak ---------- nts

Tools you use daily
- Gmail
- Slack (communication)
- Spreadsheets (Google Sheets / Excel)
- Shopify

Are you the independent customer service representative with e-commerce experience we are looking for? Please respond with a short motivation letter and relevant experience. We will then schedule a short introductory meeting to see if we are a good fit!