Customer and Marketing Executive

Customer & Marketing Executive (Remote – Full Time)
Location: Remote (Philippines – must work Singapore time)
Salary: PHP 35,000/month
Work Schedule:
Monday–Friday: 11:00 AM – 8:00 PM (1h lunch break)
Saturday & Sunday: 9:00 AM – 1:00 PM

About Chess.sg
Chess.sg is Singapore’s leading chess coaching and tournaments provider. We offer 1-on-1 and group classes, organize monthly tournaments, and run school-based enrichment programs.

We're looking for a detail-oriented and creative Customer & Marketing Executive who can manage admin operations and strengthen our social media and marketing presence. This is a full-time, remote role for someone who enjoys administration, communicating clearly, staying organized, and creating content that connects with audiences.

Key Responsibilities
Customer Service & Administration
- Communicating with new customers via WhatsApp to understand their needs and match them with suitable chess coaches
- Responding to customer inquiries on WhatsApp professionally and promptly
- Managing and updating Google Sheet databases of coaches and students
- Setting up and managing chess tournaments using Swiss Manager
- Handling ad hoc tasks (e.g. online research, software setup, data entry)

Social Media & Marketing
- Designing and writing social media posts (primarily Instagram and Facebook)
- Creating ads and promotional materials using Canva or similar tools
- Drafting compelling copy for posts, stories, and paid campaigns
- Supporting ad campaigns on Meta Ad Manager and Google Ads
- Helping maintain brand consistency across our website, social media, and printed material

What We’re Looking For
- Excellent written English and a strong grasp of customer-friendly tone
- Confident communicator, able to handle WhatsApp chats and occasional phone calls
- Detail-oriented and organized — especially with Google Sheets, scheduling, and task tracking
- Proficient in graphic design tools like Canva / Adobe Express
- Experience writing clear, engaging social media copy
- Quick to learn new systems (e.g. WATI, Squarespace, Swiss Manager)
- Able to work full-time exclusively for us, for at least 1 year
- Owns a laptop, mobile phone, stable internet, and a quiet work environment
- Prior experience in administration, customer service and social media management is a strong plus

Tools We Use
- Google Sheets & Google Docs
- WhatsApp Business & WATI
- Swiss Manager (tournament software)
- Squarespace (with Acuity Scheduling)
- Canva / Adobe Express
- Google Ads & Meta Ad Manager
- Google Meet
- DBS IDEAL (corporate banking)

What We Offer
- Fully remote role with clear structure and expectations
- Competitive salary: PHP 25,000 – 35,000/month
- Training in any unfamiliar tools or workflows
- A supportive, friendly team that values responsibility, creativity, and initiative
- Opportunities to grow your skills in both operations and digital marketing

Apply Now
If you’re excited to help shape the future of Chess.sg, please apply at:
----------

Only applications submitted through this link will be considered. Shortlisted candidates will be contacted via email. If you are not contacted, please do not email or message us about your application, or your application will be disregarded.