Virtual Receptionist Medical Assistant

Here’s a **complete job listing** for your **Virtual Medical Assistant / Receptionist** role. It’s written to attract qualified, detail-oriented, and compassionate applicants who can support a high-touch functional medicine practice like yours:

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## ???? **Virtual Medical Assistant & Receptionist (Remote)**

**Part-Time / Full-Time | Remote | Functional & Integrative Practice**

We are a growing, cutting-edge virtual functional medicine clinic helping patients with thyroid disorders, autoimmune diseases, and chronic health conditions. We are seeking a **Virtual Medical Assistant / Receptionist** who is professional, empathetic, highly organized, and passionate about patient care.

### ???? **Position Summary:**

The Virtual Medical Assistant (VMA) serves as the first point of contact for new and existing patients. You will be responsible for answering inbound calls, supporting patients with clarity and warmth, managing the clinic calendar, sending out pre-authorized lab orders, and ensuring smooth day-to-day operations. This is a **remote** position that requires high emotional intelligence, attention to detail, and the ability to work efficiently in a structured, fast-paced clinical environment.

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### ???? **Key Responsibilities:**

#### ?? **Patient Communication & Triage**

* Promptly answer incoming phone calls, voicemails, and patient messages during business hours
* Greet new patient inquiries with professionalism, empathy, and accuracy
* Qualify new patient leads based on eligibility criteria and schedule them accordingly
* Address common questions about treatment, process, and clinic logistics
* Respond to established patient needs with professionalism and within scope (referrals to clinical team when needed)

#### ???? **Medical & Administrative Support**

* Prepare and send **pre-authorized lab orders** to patients via secure communication portals
* Track pending lab results and ensure they are routed to the clinical team on time
* Maintain a digital inventory list of patient education materials, testing kits, and commonly used resources
* Monitor and reorder specific materials to ensure timely delivery to patients (e.g., lab kits, supplement brochures, forms)

#### ???? **Calendar & Workflow Management**

* Maintain and update the clinic calendar with appointments, follow-ups, team meetings, and critical reminders
* Ensure daily operations run smoothly by coordinating provider schedules and appointment logistics
* Alert the clinical team of scheduling conflicts, missed appointments, or urgent follow-ups

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### ? **Bonus/Optional Responsibilities (if experience allows):**

* Assist in managing EHR platform tasks (Cerbo or similar)
* Help draft templated messages or reminders for patient follow-up
* Support onboarding of new patients with welcome materials or intake packets

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### ???? **What We’re Looking For:**

* **2+ years** experience in a medical assistant, front office, or virtual receptionist role (clinical or functional medicine preferred)
* Excellent phone etiquette, grammar, and clarity of communication
* Proficiency in telehealth platforms, Google Workspace, and/or patient portal software
* Ability to work independently and follow systems without needing constant supervision
* Deep compassion and patience when interacting with chronically ill patients
* Highly organized with strong follow-through on tasks

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### ???? **What We Offer:**

* Remote flexibility with stable hours
* A mission-driven, supportive team working to transform chronic health care
* Training and onboarding into our systems and philosophy of care
* Opportunities for growth into clinical coordination or leadership roles

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### ???? **How to Apply:**

Please send your resume and a short cover letter explaining **why you're a great fit** for a virtual role in functional medicine to: **\[your email here]**
Subject line: *Virtual Medical Assistant Application – \[Your Name]*

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