Customer Service Expert

We’re seeking a highly organized, tech-savvy professional with excellent English to support operations for two fast-growing companies. You’ll handle customer interactions, CRM management, and scheduling across two separate systems—requiring sharp multitasking skills and adaptability.

Key Responsibilities:

? Manage CRMs like Jobber, Workiz, CallRail, or HouseCall Pro simultaneously.
? Handle inbound/outbound calls, emails, and customer inquiries for both businesses.
? Update and maintain records in Airtable with high accuracy.
? Schedule appointments, follow up on leads, and ensure smooth workflows.
? Occasionally work Saturdays (flexible/additional compensation provided).

Must-Have Qualifications:

? Fluent English with a clear, professional accent (verbal & written).
? Available to work EST hours including Weekends.
? Proven experience juggling multiple tools/platforms at once
? Tech proficiency in Jobber, Workiz, CallRail, HouseCall Pro, and Airtable (training provided for ideal candidates).
? Self-starter attitude—able to pivot between companies/tasks without confusion.