Collection's Account Manager

Bachelor’s degree in finance, business administration, accounting, or a related field.
(Optional) Master’s degree or MBA can be an advantage.

???? Experience
3–7+ years of experience in debt collection, credit management, or accounts receivable.
2–3 years of leadership experience in a supervisory or managerial role.
Proven track record of meeting or exceeding collection targets.

???? Skills & Competencies
Strong leadership and team management skills.
Knowledge of collection laws, regulations (FDCPA, FCRA, GDPR, etc.).
Proficiency with collections software, CRM tools, and Excel.
Excellent negotiation and conflict resolution skills.
High level of emotional intelligence and professionalism in handling sensitive cases.
Analytical mindset with experience in performance metrics and reporting.
Problem-solving and decision-making abilities under pressure.
Strong communication skills (written and verbal).

???? Certifications (Optional but Preferred)
Certified Credit and Collection Professional (CCCP)
ACA International certifications
Credit and Collection Compliance Officer (CCCO)