Operations Manager- Cleaning Business

As the Scheduling & Client Coordinator, you will play a key role in our daily operations. You’ll be the first point of contact for many customers and cleaners, making sure jobs are scheduled efficiently and communications flow clearly and promptly. This role requires someone who is organized, proactive, and great at multitasking.

Key Responsibilities
Coordinate and manage client schedules daily, making adjustments as needed to accommodate changes or last-minute bookings.

Handle incoming sales calls and service inquiries, guiding potential clients through our offerings and booking their services.

Act as the main point of contact between clients and cleaners, relaying messages, updates, or any specific instructions with professionalism and clarity.

Monitor and manage the company’s email inbox, responding promptly to inquiries, reschedule requests, and follow-ups.

Schedule and update cleanings in our CRM software, ensuring every detail is accurate, from address to special instructions.

Follow up on leads or recurring clients to maximize retention and satisfaction.

Assist in problem-solving and client issue resolution, maintaining a high level of customer satisfaction.

Track cleaner availability, time-off requests, and route optimization, to maximize efficiency and reduce travel time.

Requirements
- Has 1 year and above BPO or EA experience or something similar to the role.

To apply, please send me the link to your resume and video introduction