Order Fulfillment Staff – Own the Workflow Behind Custom Kids Books

Tell My Tale is a fast-growing U.S. DTC brand [personalized children’s book brand] bringing magical, custom-crafted stories to life. With 55+ tea ---------- mbers based in the Philippines, we’re on the lookout for a sharp, detail-obsessed Fulfillment Coordinator to join our team and help ensure every child’s book arrives just right—and right on time.
We LOVE data, creativity, and good vibes.
For this year's company vacation, we're eyeing Boracay or Thailand!

What You’ll Be Doing:
- Manually generating book previews using our custom-built apps
- Reviewing previews for quality and AI errors before sending to customers via email
- Coordinating approvals and updating order status for our back-end production team
- Using tools like Shopify, Google Sheets, Notion, and etc.
- Managing customer communication around preview delivery and corrections

What We’re Looking For:
- 1.5–2 years of Shopify order fulfillment experience
- 1.5–2 years of customer service experience (email/chat-based preferred)
- Experience working with AI-generated content (image or text)
- High attention to detail—you spot inconsistencies others miss
- Strong endurance for repetitive tasks without losing accuracy
- Solid time management and ability to meet tight deadlines
- Comfortable using Gorgias, Google Sheets, Notion, and multitasking across tabs
- Process-driven but also capable of identifying inefficiencies and suggesting fixes
- Fluent English (especially in writing, for customer communication)
- Committed to working weekends and evening PH hours (Saturday to Thursday 44 work week)

Requirements:
Your PC must meet or exceed the following:
-- Windows 11 (Version 10.0.26100)
-- AMD Ryzen 7 4800H or equivalent (8 cores, 16 threads, 2.9GHz+)
-- 16 GB RAM minimum and SSD preferred
-- Stable internet and time zone aligned with 2PM–10PM PHT

Nice to Have:
- Intermediate Google Sheets skills (formulas, filters)
- Familiarity with personalized products or e-commerce customization
- Previous experience with Notion or project tracking tools
- Creative or visual eye for layout and story-based content
- Able to Flag process improvements and keeping documentation in Notion up to date

Click this link and let's have a quick chat over Microsoft teams: ----------