We are looking for a reliable Customer Support Representative to handle incoming customer inquiries via email. The main responsibility is to answer approximately 30-50 emails per day with professionalism and efficiency. Tasks include resolving order issues, answering product-related questions, processing returns or refunds, and ensuring customer satisfaction. Excellent written English, strong communication skills, and experience with e-commerce customer service are required. Familiarity with Shopify, PayPal disputes, and Klarna cases is a plus.