(EXPERIENCED) Executive Assistant for 7-figure E-commerce brand P25

We’re a fast-growing e-commerce brand looking for a detail-oriented, proactive, and highly organized virtual assistant to support us across customer service and key operational tasks.

This is a part-time role with the opportunity to go full-time within the coming months.

Your role will include managing our customer support email inbox but expands into high-leverage responsibilities that impact customer experience, financial operations, and business efficiency.

If you’re someone who thrives on structure, takes initiative, and loves turning chaos into clarity, we’d love to work with you.

Key Responsibilities:
- Email Customer Service & Inbox Management
- Responding to customer email inquiries with clarity, empathy, and accuracy
- Tracking and flagging escalations, common issues, and feedback
- Ensuring inbox stays organized, up to date, and on-brand
- Turning raw feedback into weekly customer insights reports (likes, dislikes, objections, FAQs, product issues, positive experiences)
- Customer Experience Insights & Strategy
- Spotting trends in customer behaviour and flagging growth opportunities
- Creating reports of common objections and feedback to optimize marketing and product development
- Organizing insights into actionable summaries for the team (what customers are loving, struggling with, confused about, etc.)
- Collaborating with the team to improve FAQs, automations, and reduce ticket volume
- Financial Admin & Cashflow Management
Updating and maintaining weekly/monthly cashflow forecasts
- Tracking incoming revenue vs. outgoing expenses across tools, platforms, and suppliers
- Reporting upcoming payments, and budgeting recommendations
- Creating simple spreadsheets for visibility on margins, breakeven points, and performance
- Operations & Executive Support (as needed)
- Coordinating between freelancers or suppliers for follow-ups and updates
- Booking calls or handling scheduling across time zones
- Creating SOPs and improving internal systems for clarity and speed
- Supporting with research or light project management when required

You’re a Great Fit If You:
- Have prior experience in e-commerce customer service or operations. Or have prior experience being an assistant in another company.
- Are comfortable using tools like Gmail, Shopify, Google Sheets, Slack, Notion, etc.
- Love making clear reports fro ---------- ssy data
- Understand the importance of customer feedback and satisfaction
- Are financially literate and can maintain clean spreadsheets and forecasts
- Communicate clearly, ask smart questions, and take ownership without micromanagement
- Can work 10–16 hours/week reliably,


What You’ll Get:
- A long-term, stable part-time role with room for growth and expand into a full-time role
- 100% remote – work from anywhere
- Autonomy and trust – we value smart thinkers who get things done and can solve problems on their own
- Real impact – your work will shape and be the foundations for how we scale and serve customers
- Opportunities to grow into a bigger role and take on more responsibility as we expand