Customer Support Agent

Customer Support Agent – Online Chat & Live Support
Company: Tripedge, Inc.
Location: Remote
Job Type: Full-Time | Part-Time | Contract (Flexible options available)

About Tripedge, Inc.

Tripedge is a modern online travel platform that helps travelers book hotels and accommodations with ease, transparency, and unbeatable service. We offer a streamlined experience backed by exceptional support. As we grow, we're looking for friendly, resourceful, and English-speaking Customer Service Agents to help us deliver top-notch support via online chat and live phone assistance.

Your Role

As a Customer Support Agent, you’ll be the first point of contact for our users seeking help with bookings, account questions, cancellations, or general travel inquiries. You’ll provide real-time support via chat and live calls, resolving issues quickly and professionally while delivering an outstanding customer experience.
Key Responsibilities
• Respond to customer inquiries through online chat and live phone support
• Assist with hotel bookings, changes, cancellations, and account-related questions
• Troubleshoot common issues and escalate complex cases when needed
• Maintain accurate records of interactions using our CRM system
• Collaborate with internal teams to resolve recurring issues and improve the user experience
• Ensure a high standard of service with each interaction

What We’re Looking For

• Fluent English communication skills – both written and spoken
• 1+ year of experience in customer service, preferably in travel or hospitality
• Ability to multi-task and manage chat and phone support simultaneously
• Calm, patient, and solution-oriented under pressure
• Familiarity with online booking platforms or travel services is a plus
• Tech-savvy with strong typing and computer skills
• Available to work flexible shifts, including evenings or weekends

Questions?
???? ----------