Shopify Customer Service Employee

About Us
We are a dynamic e-commerce company that prides itself on offering top-tier customer experiences. From the first click to post-purchase care, we believe that exceptional service is the backbone of a successful brand. We're now looking for a full-time, experienced Customer Service VA to help us elevate that standard even further.

Key Responsibilities
Provide outstanding support via email, chat, and occasionally phone

Manage orders and customer inquiries in Shopify

Handle chargebacks and disputes professionally and with evidence-based responses

Collaborate through Slack with the internal team

Maintain records and workflows in Google Sheets & Drive

Spot patterns in issues and help us improve processes

Be available for weekends and flexible hours when needed

Qualifications
- Minimum 1 year experience with Shopify [MUST]

- Proficiency in Google Workspace (Sheets, Docs, Drive) [MUST]

- Previous experience in Customer Service / VA roles [MUST]

- Solid chargeback/dispute handling skills

- Strong command of spoken and written English [MUST]

- Fast learner with attention to detail

- Team player with a proactive mindset

- Experience with Slack is a plus, but not required

What We Offer
! Competitive salary based on experience

! 100% Remote & Flexible working environment

! Opportunity to grow into team lead or operations roles

! A supportive and no-drama team culture

There is a lot of room for growth in this position. If you consistently give 100%, you’ll get 100? in opportunity and support.

To apply, please start your application with the word "STRAWBERRY" so we know you read everything.