Client Retention Specialist (B2C, Remote, Part-Time)

About Us:
We run an online fitness coaching business that helps busy professionals get in shape and stay on track. We're looking for someone to help us keep our clients happy, engaged, and supported so they stick around and get great results.

About the Role:
Your job is to help us stop clients from leaving the program by checking in with people who might be losing motivation or going quiet. You’ll look for patterns, reach out to clients who might be at risk of dropping off, and share this with the coaching team so they can take action quickly.

What You’ll Do:

Spot when clients are falling off (not checking in, missing workouts, less active)

Message them to check in (via WhatsApp, email or voice note)

Share notes with our coaching team so they can follow up

Suggest ideas to help clients stay on track (like rewards, check-in reminders, etc.)

Keep simple records in Google Sheets

What We’re Looking For:

Strong English and good communication skills (written and spoken)

Detail-oriented and able to notice patterns or changes in behaviour

Reliable and proactive – you take action without being asked

Experience in customer service, virtual assistance, or admin is a plus

Bonus: experience in fitness coaching or similar is helpful, but not required

Tools You’ll Use:

Google Sheets

WhatsApp


Email

Everfit (training app – we’ll show you how to use it)

Hours & Pay:

Part-time (flexible hours, approx. 10–15 hours per week)

Fully remote

Pay: £5-£7/hour (depending on experience), with potential bonuses for good performance