Customer Experience Specialist + Elite Virtual Assistant

Position Overview

This position’s primary focus is to create an organized and supportive environment for our team and our business as a whole. The role is also a support role for our founder, to help her stay organized and on task as she creates new content (both paid and free) and to support her customers and potential customers.

Our ideal candidate has an impeccable 10/10 attention to detail and knows how to communicate in an organized and efficient way. This candidate also is someone who presents solutions instead of asking questions. They can self-organize / manage workload and don't need a babysitter.

This is a full-time position that works closely with other key members of the team. ABC work hours are 9:00am - 6pm EST.

When applying, please make sure to send a video introducing yourself, your experience, and what drew you to this role.

Duties and Responsibilities


Our Customer Experience Specialist will be responsible for ongoing support for our business and our team. You will:

Oversee Daily Customer Support and client journey management
Set up programming and events for our community
Send DMs and communicate with clients and potential clients
Do lead outreach and track leads inbound and outbound.
Manage the CEO’s calendar & schedule client meetings
Follow up on client payments that are in arrears
Program support - upload videos and resources to course areas
Schedule podcast episodes and manage communicate with podcast and program guests
Manage and respond in English in our Facebook Group and Circle communities
Slack channel management and responses
Canva graphics and formatting docs
Loading emails in ConvertKit
Booking calls and follow up
Buying Gifts
DM-ing leads
Booking travel and accommodation
Collecting metrics - Google Analytics, SamCart, Honeybook, ConvertKit, Social
Set up for live events [Zoom]
General tech support & management [Samcart, Convertkit, MemberVault, Deadline Funnel, EasyWebinar, etc...]
General Organization [Organizing/managing team g-drive, emali scrubs, archiving honeybook projects, etc... ]
Dunning emails
Checkout pages - SamCart (Bonus)
ConvertKit - segmentation (Bonus)
List scrubs
Video editing

Skills and Abilities

C2 Proficiency
Extreme attention-to-detail
Resourceful
Can handle tight deadlines
Takes initiative and knows how to make decisions on behalf of the company.
Outstanding communication skills / Ability to create strong relationships with team members, contractors, customers, and key people from other organizations
Organized
Takes ownership and pride in their work
Adapts really well to changes on-the-go
Technologically savvy
Can handle direct feedback and course-correct as necessary
Ability to juggle multiple projects simultaneously — gets things done, meets deadlines and keeps promises
Ability to anticipate
Ability to present ideas and metrics clearly and concisely
Flexible
Coachable/no ego — happy doing high-level projects as well as mundane administrative tasks (there will be a mix of both!)
Ability to secure, manage and allocate resources at all times
Strong ability to solve problems (creative problem solving)

The Customer Experience Specialist position will have a strong pulse on the business, staying in the know on top priorities, while focusing on the specific action items that keep the business moving forward on a daily basis. If you feel you are a strong fit for this position, see the details below!