Virtual Assistant (Operations + Chat Support)

We're hiring a remote Virtual Assistant to help with chat-based customer support and simple operational tasks. You'll follow clear SOPs, spot issues early, and help us deliver a consistent, high-quality experience. This role starts off as part-time with the goal of moving to full-time.

**Responsibilities:**
- Chat with other company support representatives to handle customer requests
- Complete admin tasks with attention to detail
- Flag issues in workflows or instructions

**Qualifications:**
- 2+ years of admin or support experience
- Excellent written English
- Able to follow structured workflows
- Required: Computer with macOS
- Ideal: Familiar with tools like Slack, Linear, Intercom, and Craft

**Compensation:**
- Hourly rate based on experience
- Flexible schedule with part-time hours to start with the goal of moving to a long-term, full-time role

**Payment:**
- Payment will be made through PayPal

**How to Apply:**
*Follow these instructions exactly. Do not provide a resume or cover letter.*
- Write only "VA0101" in the subject line
- Send a numbered list with only the following:
1. In 1-2 sentences, briefly describe your past admin or customer support experience
2. Have you ever booked a flight with an airline? If so, which airline did you use?
3. Confirm if you have a Mac or MacBook with macOS. Provide which version of macOS. If you do not have a computer with macOS, please do not apply for this role.
4. Note which of these specific tools (if any) you’ve used before: Slack, Linear, Intercom, and/or Craft
5. Provide your hourly rate.
6. Include your PayPal address for payment

We look forward to potentially working with you!