Customer Support Agent

About the Company:
Hampr is an online B2B platform based in Australia. We provide a marketplace and online tools for Australian companies to manage everything relating to food and events for their offices. We are a small scale up tech company that takes prides in developing valuable tools for our customers to save time and money when it comes to the pre-purchase and post-purchase challenges when ordering food for their office.

What we are looking for:
We are looking for an enthusiastic and versatile individual to work with an established Australian online marketplace that connects corporate customers with food and event suppliers.
Aside from your skills and experience, we are also looking for someone with a strong western food knowledge and love of food and office/event catering.
Catering and hospitality experience - including creating and managing menus for hotels and large restaurants will be favourable.


Responsibilities
Respond to customer inquiries via phone, email, live chat, and SMS.
Provide accurate information about our services, policies, and procedures.
Handle minor complaints and escalate complex issues when necessary.
Assist customers with order status, amendments, refunds, and other service-related requests.
Identify and resolve customer concerns efficiently to ensure satisfaction.
Document and track customer issues, providing follow-ups as needed.
Work closely with other departments to ensure a seamless customer experience.
Manage and take ownership of assigned customer service tasks from start to finish ensuring seamless operations.
Collaborate with internal tea ---------- mbers to improve workflows and efficiency.
Help identify and address issues affecting customer service tasks to enhance productivity and overall service quality..

Requirements
• Strong food knowledge is a must!
• Experience in the food-tech sector preferred.
• Excellent communication and interpersonal skills.
• Strong business acumen and time management skills
• Ability to work Autonomously and collaboratively with internal and external stakeholders.
• Strong attention to detail
• A passion for online technology is a plus!

Benefits
• Work remotely from the comfort of your home
• Weekends off
• Dayshift work: Hours are from 7 AM to 3:30 PM Manila time
• Dynamic team environment
• Virtual fun parties and team-building activities
• Opportunities for growth and advancement within the company
• 27 days of paid leave per calendar year