Customer Experience & Community Coordinator (eCommerce Brand)

About the Role
We’re looking for a Customer Experience & Community Coordinator to become the voice of our eCommerce brand across customer touchpoints, social media, and influencer collaborations.

This is a hands-on role for someone who thrives in a fast-moving environment, loves speaking to customers, understands how to keep a brand voice consistent, and is confident doing manual influencer outreach and product seeding. You don’t need years of experience — just excellent written English, attention to detail, and a proactive attitude.

???? What You’ll Be Responsible For
1. Customer Experience (CX):
- Respond to customer support tickets via email or chat with professionalism and empathy
- Handle common inquiries around shipping, product questions, exchanges, and refunds
- Spot and escalate recurring issues or product feedback to improve CX workflows

2. Social Media Comment Management:
- Reply to comments and DMs on Instagram, TikTok, and Facebook, both on organic posts and ads
- Use a brand-aligned tone that’s clear, personable, and helps drive community engagement
- Hide or escalate spam/troll comments when needed

3. Influencer & Affiliate Outreach:
- Identify and manually reach out to content creators who align with our brand values
- Pitch product seeding opportunities and manage gifting logistics
- Support the growth of our affiliate program by inviting relevant creators to join
- Track responses, follow-ups, and collaborations in a clean spreadsheet or CRM

? You're A Good Fit If You...
- Have excellent written English and know how to adjust tone depending on the platform
- Have a basic understanding of influencer marketing or product seeding
- Are organized, detail-oriented, and can keep track of multiple conversations at once
- Are comfortable working independently and figuring things out as you go
- Can spot what types of creators/content would be a good fit for our brand

???? Bonus Points For:
- Experience with customer support platforms (e.g. Gorgias, Zendesk, etc.)
- Familiarity with influencer platforms or outreach tools
- Prior experience working with DTC or fashion/lifestyle brands

???? What We Offer
- Flexible remote work hours
- Long-term growth opportunity with a fast-growing eCommerce brand
- Supportive team and training provided
- Chance to work directly with content creators and shape how our brand shows up online