Web & Digital Operations

We are seeking a detail-oriented and tech-savvy Web & Digital Operations Specialist to support our team with website management and digital operations. This role is ideal for someone with a foundational understanding of web technologies who is eager to gain hands-on experience in website maintenance, troubleshooting, and digital content management.

Key Responsibilities:

Website Content Management
Update and maintain website content, including business hours, staff listings, program pages, and event calendars
Add, edit, or remove pages and posts as needed using WordPress, Wix, or similar CMS platforms
Upload and organize images, documents, and other media assets

Technical Website Maintenance
Assist with updating and managing website plugins and integrations
Perform routine checks for broken links and outdated information; troubleshoot and resolve issues
Support basic custom coding tasks (HTML, CSS, and light JavaScript) for site enhancements or bug fixes
Help implement tracking codes, forms, and third-party widgets as needed
Ideally could help with some website development projects as they arise

Troubleshooting & Quality Assurance
Test website forms and interactive features to ensure proper functionality
Troubleshoot display issues across browsers and devices; escalate complex issues as needed
Monitor website performance and report any downtime or technical errors

Digital Operations Support
Assist with website backups and basic security checks
Help maintain documentation of website processes, login credentials, and update logs
Coordinate with marketing and design teams to ensure timely updates and consistent branding

Ideal Candidate Will Have:
Basic to intermediate knowledge of website management (WordPress and other platforms)
Familiarity with HTML, CSS, and an interest in learning JavaScript or PHP
Experience with website troubleshooting and plugin management is a plus
Strong attention to detail and problem-solving skills
Ability to follow instructions and document processes clearly
Willingness to learn and adapt to new tools and technologies