Customer Support Specialist

Customer Support Specialist

We’re an eCommerce dropshipping business with multiple stores across different countries, and we’re looking for long-term tea ---------- mbers to join us. If you’re someone who loves helping people, is organized, and is ready to grow with a company, this is the perfect opportunity for you.

This is a Customer Support role where you’ll follow a clear process to resolve customer inquiries and ensure they have the best experience possible.

What You’ll Do:
Respond to customer emails (refunds, tracking inquiries, FAQs) within 24 hours.
Handle customer complaints professionally.
Report on refunds and complaints to help improve our processes.
Contribute to documentation and improve support workflows.
Maintain consistent, clear, and professional communication with customers.

What You Need:

Experience with the following tools:
Re:amaze or Gorgias (support help desk).
Shopify (eCommerce platform).
Slack (communication tool).
DeepL (translation tool).
At least 1 year of experience in customer support.
Fluent English (written and spoken).
A proactive attitude and a willingness to learn.
Availability to work weekends (approx. 12 hours).
Must be detail-oriented (no duplicate or irrelevant replies to customers).

What We Offer
Comprehensive training videos and step-by-step guides (SOPs) to help you succeed.
A supportive team, including access to a Lead Support Representative to answer your questions.
Growth opportunities for tea ---------- mbers who excel in their role.

How to Apply
If you have experience in customer support and want to grow with us, please apply by sharing:
Your relevant experience in customer service.
Why you’re a great fit for this role.
To make sure you’ve read the entire job post, include the word pineapple in your response.

We look forward to hearing from you!