Airbnb Property Manager & Guest Experience Specialist

Airbnb Property Manager & Guest Experience Specialist

Job Description: We're looking for an experienced and proactive Airbnb Property Manager who excels at guest communications, resolving guest concerns, managing property listings, and maintaining high guest satisfaction. Your primary role will be to handle guest interactions proactively, manage reviews strategically, and optimize our properties to achieve excellent ratings and maximize revenue.

Key Responsibilities:

- Proactively call guests who report issues and resolve concerns before negative reviews are posted.
- Reach out to guests who have left reviews to negotiate and persuade them to revise or remove negative feedback using incentives, refunds, or other solutions.
- Manage day-to-day guest communications, reservations, check-ins, and check-outs efficiently and professionally.
- Coordinate and oversee property cleaning, maintenance, and readiness.
- Build, manage, and lead a reliable team including handymen, cleaners, and maintenance personnel.
- Optimize listings on Airbnb, VRBO, and other rental platforms to attract more bookings.
- Implement dynamic pricing strategies to enhance rental income.
- Maintain detailed records of guest interactions and outcomes, including reconciliation of financial accounts.
- Continuously improve listings and guest experiences to exceed expectations.
- Ensure compliance with local short-term rental regulations.

Requirements:

- Fluent English (spoken and written).
- Clear, pleasant communication style, comfortable speaking on the phone.
- Proven experience managing Airbnb properties (40+ properties preferred).
- Strong negotiation, problem-solving, and conflict resolution skills.
- Organized, detail-oriented, and skilled with Google Sheets or Excel.
- Familiarity with CRM systems and property management platforms.
- Leadership experience managing and vetting operational teams.
- Comfortable working flexible hours, including weekends and holidays.
- Experience in hospitality, customer service, or property management highly desirable.
- Must have worked in Airbnb.

Why Work With Us?

- Fully remote, flexible schedule.
- Performance bonuses based on successful guest issue resolutions and recovered reviews.

How to Apply:

If you have substantial experience in Airbnb property management, guest communications, and issue resolution—and you're eager to elevate guest experiences and maintain top ratings—apply today! Send your resume and a brief cover letter to ---------- with “ROCKSTAR MANAGER” in the subject line, detailing your relevant experience and explaining why you're the ideal candidate. Please include references from previous Airbnb management roles.

Join our team and help us deliver outstanding, five-star experiences for every guest!