Customer Support Manager

Experience Required: 6 months+ in eCommerce / Shopify Operations / Customer Support

Core Responsibilities

- Customer Support Oversight

- Order & Fulfillment Management

- Supplier Coordination

- Refund & Dispute Handling

- Process & SOP Improvements

- Performance & Reporting

Requirements

- 6–12+ months experience in Shopify/eCommerce operations, fulfillment, or customer support.

- Familiarity with: Shopify, Trello, Zendesk, ParcelPanel/17track

- Experience managing or collaborating with VAs.

- Confident handling refunds, and customer escalations independently.

- Highly detail-oriented and responsive during U.S. business hours.


How to Apply

Send your resume and summarizing your recent Shopify/eCommerce experience.

Complete this short questionnaire with your application:
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Only applicants who submit both the resume and the filled questionnaire will be considered.