Virtual Assistant – Quoting, Scheduling, Cold Calling & Client/Staff Communication (Cleaning Business)

VIRTUAL ASSISTANT FOR COMMERCIAL CLEANING BUSINESS (ADMIN, COLD CALLING, SCHEDULING)
Location: Remote | Timezone: UK Hours Preferred

We are a fast-growing commercial cleaning company based in London, looking for a highly organised and proactive Virtual Assistant to help manage our daily operations.

This role includes quoting, scheduling, client and staff communication, invoicing, and cold calling potential clients to generate new business. If you’re confident on the phone, great with admin, and experienced in service-based coordination (especially in cleaning), we’d love to hear from you.

KEY RESPONSIBILITIES

COLD CALLING & SALES
– Make outbound calls to potential commercial clients
– Follow up via phone and email
– Record outcomes and next steps for each lead

QUOTING & JOB BOOKING
– Respond to enquiries and provide service quotes
– Confirm bookings and answer any client questions

SCHEDULING
– Assign cleaning jobs to tea ---------- mbers based on availability
– Handle cancellations, reschedules, and last-minute changes
– Ensure the calendar runs smoothly without double bookings

CLIENT COMMUNICATION
– Professionally manage emails, WhatsApp, and phone messages
– Send confirmations, job updates, and reminders
– Follow up on completed jobs to collect reviews or feedback

STAFF COORDINATION
– Confirm cleaner availability for scheduled work
– Provide job details, access instructions, and expectations
– Arrange temporary staff if someone is unavailable

INVOICING & PAYMENTS
– Create and send invoices using QuickBooks, Xero, or Wave
– Track payments and follow up on any outstanding invoices
– Maintain accurate records of all transactions

GENERAL ADMIN
– Keep our client and job database up to date
– Organise files for quotes, bookings, and payments
– Help improve efficiency by suggesting better processes

REQUIREMENTS

– Excellent written and spoken English
– Confident on the phone with cold calling experience
– Strong organisational skills and attention to detail
– Experience in admin, scheduling, or customer service
– Ability to problem-solve and handle urgent issues
– Comfortable using tools like calendars, CRMs, and invoicing platforms
– Experience with UK-based clients is a plus
– Cleaning industry background is a big bonus

HOURS
– Part-time or full-time
– UK working hours preferred

SALARY
– Based on experience