Rental Property Manager - Customer Support (Airbnb, Booking.com, VRBO, other platforms)

**PLEASE DO NOT APPLY IF THE HOURLY RATE OF $2/hr DOESN'T FIT YOU. WE TRAIN ALOT AND THERE ARE ALOT OF MEETINGS, WE FIND THIS RATE TO BE FAIR TO ALL INVOLVED. WE WILL ASSUME YOU'RE OKAY WITH THIS DESPITE WHAT IT SAYS ON YOUR PROFILE. OFFERING FULL TIME (40hr/week)**

FULL TIME POSITION:
Business hours are generally 9a-9p HST (we currently start at 10a HST and end around 10p HST)
We are not suggesting you need to work 12hr days. We are looking for someone with Full time availability during those hours.
will be considered. However, if performance declines after a raise, demotions (including pay reductions) are possible. We expect consistency, reliability, and improvement over time.

We are looking for a virtual assistant that can support a growing startup in the real estate, vacation rental space.

We are looking for someone with strong writing skills, aka customer support (both written and verbal but written is more important). Organizational skills, task management, strong propensity towards implementation.

We are looking for someone with strong data entry (accuracy) abilities but also adaptable to a variety of other tasks.

CHARACTER TRAITS include but are not limited to:
-DETAIL ORIENTED: Accuracy is transcribing information. For instance, we can not accept schedule errors or typos or errors in documentation, bookkeeping, etc
-EFFICIENT: Would like to find someone who can quickly implement ideas and get done efficiently without errors.
-Reliable and can work without supervision
-Great communication skills: via email, text or phone. No grammatical errors, typos or sloppy text.
-Can problem-solve and is willing to discuss improved methodology or approach
-Has a sense of urgency
-Can work independently and without too much handholding. We will give guidelines and share ideas and expectations, though.
-Is very professional and adaptable to company culture.
-Is VERY adaptable and flexible to adjust with changes. We are constantly evolving and looking to improve and not afraid to change for the better. If you like rigid guidelines and need consistency in the way you work, this is NOT for you.
-Is able to learn software easily and efficiently (we will also guide you).

-POSITIVE ATTITUDE, HIGH ENERGY, HIGH ENTHUSIASM. We want to UPLIFT eachother as we build a company.
-HARDWORKING, CAPABLE, OPEN TO NEW IDEAS.

In general, we want someone who is adaptable, versatile and willing to learn new skills.

TASKS include but are n
KEEP IN MIND: If you have relevant industry experience, you'll be promoted sooner than the average candidate. From our experience, if you have skills and knowledge outside our industry- you still need extensive training. If you are quick to learn and need less - you will likely progress faster.

PAY & PERFORMANCE:
The starting rate is $2/hr. We believe this is fair given the amount of training and meetings required. If you perform well, raises ot limited to:
- PROACTIVE, SENSE OF URGENCY
-DATA ENTRY
-KEEPING STAFF ON TRACK OF WORK OPERATIONS
-ORGANIZATION

We require strong time management skills, pre-planning and ability to send timesheets with daily end of shift reports and full documentation.

We are located in Hawaii and need a VA that can start and is alert at 9-10a HST. Do not apply if you're not available for business hours.


Note: The founder is very picky and has a standard of excellence that you may or may not be used to. We need someone that's very good at taking feedback and pushes themselves to be excellent in their work.

TIPS: Founder seriously hates typos and lack of punctuality. Poor writing skills aren't acceptable. No need to apply if you're prone to typing errors or if you're chronically late.
Check your proposal for any typos. If there are typos in your proposal, your submission will be automatically deleted.

All hires start with a four week trial. We want to make sure you're a good fit for us and vice versa as we tend to do our best to take care of our staff once fully hired.

If you're hired for trial.. DO NOT BE LATE. It will lead to abrupt end of contract.
Do not be sloppy. Ask for clarification if something is UNCLEAR.
Take good notes. Trial is just to see if you have foundational skills, good attitude and good personality. Alot of the training materials are provided. You just need to be punctual and work diligently, be careful with typing and it should be fine!

ATTITUDE: SEEKING POSITIVE, UPBEAT and FUN personality. This is the company culture and even though we work very hard at the highest level, we do want a team that can also enjoy virtual activities together.

If you'd like to proceed with the interview process, click on this link to answer some questions.
Please read ALL of this before going through the form.


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Once completed, we will reach out if we are interested in continuing. If you don't hear from us, it may mean we are too busy evaluating other candidates and you may or may not be a good fit.


PLEASE DO NOT APPLY IF YOU ARE NOT LOOKING FOR A LONG TERM COMMITTED WORK RELATIONSHIP. We do not want to waste our time training.
We don't recommend that you apply if you do not have STRONG English skills. Excellent communication skills are very important to us.

Good luck and thank you!