E-commerce operations manager

Operations & Fulfillment
    •    Oversee order processing, shipping, and returns to ensure timely and accurate fulfillment.
    •    Manage relationships with 3PLs, warehouses, and shipping carriers.
    •    Optimize inventory levels, demand planning, and stock replenishment processes.

Platform Management
    •    Ensure website functionality, performance, and accuracy across product listings, pricing, and promotions.
    •    Coordinate with tech or web teams on bug fixes, updates, and new features.

Customer Experience
    •    Monitor and enhance the post-purchase experience.
    •    Analyze customer service metrics and lead process improvements.
    •    Collaborate with CX teams to ensure fast, helpful, and brand-aligned support.

Analytics & Reporting
    •    Track KPIs such as order volume, fulfillment rate, return rate, and shipping times.
    •    Create and present weekly/monthly operations reports.
    •    Use insights to reduce costs, improve speed, and enhance efficiency.

Cross-Functional Collaboration
    •    Work closely with marketing, product, finance, and customer support teams.
    •    Coordinate seasonal launches, sales events, and promotions from an operations perspective.

Compliance & Risk Management
    •    Ensure adherence to regulatory and marketplace requirements.
    •    Address issues related to fraud prevention, data privacy, and shipping regulations.

Experience with DTC (direct-to-consumer) e-commerce brands.
    •    Familiarity with tools like ShipStation, SHOPIFY, or Klaviyo.
    •    Experience managing remote or cross-border teams.