Customer Service Representative (Remote – Philippines)

Full-Time | Monday–Friday, 9AM to 6PM CST | Remote | Long-Term Role

We are seeking a dedicated Customer Service Representative to join our team at Engineer Supply, a fast-growing U.S.-based e-commerce company. This is a remote, long-term opportunity for a candidate based in the Philippines who is fluent in English and eager to grow with us.

Must put your favorite color in the subject line to be qualified for this position.

What You’ll Do:

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Assist with orders, shipping updates, product information, returns, and refunds
- Support daily administrative tasks assigned by your supervisor
- Use our website backend and other tools to manage orders and customer records
- Work closely with internal teams to ensure customer satisfaction

What We’re Looking For:

- MUST have excellent spoken and written English (clear, neutral accent required)
- Full computer setup with no background noise and a reliable internet connection
- Previous experience in e-commerce or customer support (Shopify experience a plus)
- Strong problem-solving skills and attention to detail
- MUST have the ability to work U.S. business hours (9AM–6PM CST, Mon–Fri) with a 30-minute lunch break
- A team player with a positive attitude and a commitment to delivering great service

Perks & Benefits:

- Paid U.S. holidays
- Vacation time off
- Yearly performance bonus
- Room for growth and advancement within the company

We are looking for someone serious about a long-term partnership and committed to being a key part of our team. If you're ready to contribute, grow, and succeed — we’d love to hear from you.