FULL VA TEAM WANTED (24/7 coverage) Guest Messaging & Operations

We are a Nordic short-term rental company managing apartments through Guesty, with exposure on Airbnb, ---------- , Vrbo, and ---------- .

We're now hiring ONE team of 2–3 people to fully manage guest communication, operations, and coordination – 24/7.

???? Do not apply alone. We are only hiring full teams.
???? You must be able to cover 24 hours a day, 7 days a week as a team – no exceptions.
? Your team must work together, take full responsibility, and manage handovers internally.

???? Shifts to cover (Nordic time):
08:30–16:00 ? High activity (PH time: 14:30–22:00)
16:00–00:00 ? Moderate activity (PH time: 22:00–06:00)
00:00–08:30 ? Low activity / standby (PH time: 06:00–14:30)
Your team must always have someone active or on standby across these shifts.

???? Tasks:
- Guest messaging on Airbnb, ---------- , Guesty, etc.
- Coordination with cleaners and handyman
- Invoicing for guest add-ons
- Submitting insurance claims
- Escalating issues only when needed
- Using AI tools to optimize messaging and workflow
- Internal handovers and shift updates

? Who you must be:
- A complete team of 2–3 people who already know each other or plan to work together long-term
- Available to cover all shifts reliably every day
- Experienced with short-term rental platforms (Airbnb, ---------- , Vrbo, etc.)
- Strong English skills (written and spoken)
- Responsible and solution-oriented – no blame culture
- Able to commit full-time and prioritize this job

???? Compensation:
- To obtain this salary quality has to be delivered
- Bonuses for excellent performance
- Paid monthly through your preferred method
- Very long-term, stable partnership

???? How to apply (team only):
Your team should send one application that includes:
- Names and roles of all members
- Your availability plan for covering the 24/7 shifts (in details, how you plan to structure it?)
- Your internet speed and work setup
- Why your team is a strong long-term fit for this role

Lastly in your letter, answer this in max 4 sentences:
A guest messages that the heater doesn't work at 06:00 AM. You have informed the handyman, but they dont reply, and you're not sure if it's actually broken. What do you do – and what do you not do?