Physical Therapy Front Desk Virtual Assistant

Join Our Physical Therapy Team!
Position: Full-Time Virtual Front Desk Assistant (Medical Receptionist & Patient Services)
Location: Remote – Philippines (Must be able to work U.S. Central Standard Time hours)

Are you an energetic and organized professional who loves helping people and thrives in a virtual setting? Do you enjoy being part of a purpose-driven team that makes a difference in people’s lives? Emery Physical Therapy is seeking a Virtual Front Desk Assistant to become a vital part of our patient-focused, fast-paced, and supportive team.

Who We Are:
Emery Physical Therapy is a private outpatient orthopedic clinic committed to providing high-quality, personalized care. With multiple clinic locations, we focus on patient outcomes and a collaborative team culture. Our mission is to provide an exceptional healing experience with personalized attention and cutting-edge care.

What You’ll Be Doing
-As our Virtual Front Desk Assistant, you’ll be the first point of contact for our patients and an integral member of our operations team. Your responsibilities will include:
-Providing excellent virtual team and patient support via video (Google Meet, Zoom), phone (RingCentral, Google Voice), email, and chat.
-Cross-trained to assist with managing and optimizing clinic operations for multiple clinics (primarily responsible for supporting 2 out of 4 locations).
-Verifying insurance benefits and authorizations using platforms like Availity and Connex.
-Gathering, uploading, and organizing clinic documents and medical records.
-Entering and maintaining patient information in our EMR system (OptimisPT) with accuracy and confidentiality.
-Recording payments and assisting with billing-related tasks.
-Supporting our team with real-time video presence — being “virtually at the front desk” during business hours.

What We’re Looking For:
-Must be comfortable being on video throughout the day to support team needs and directly interact with patients.
-A self-starter who is motivated, eager to learn, and can hit the ground running with guidance and training.
-Strong communication skills and a friendly, professional demeanor.
-Excellent computer and organizational skills; ability to manage multiple systems and tasks efficiently.
-Previous experience in a healthcare setting, medical office, or customer-facing role is preferred.
-Familiarity with Google Workspace (Docs, Sheets, Meet), Zoom, EMRs, and insurance verification tools is a strong plus.


Work Schedule & Compensation:
-Work Hours: U.S. Central Time — 9 AM to 6 PM CST, Monday to Friday (with 1-hour lunch break).
-Pay Range: $4/hr to $6/hr based on experience.
-Growth Opportunity: Compensation may increase based on performance and the ability to take on additional responsibilities over time.


Perks of Working With Us:
-Remote work with a stable, growing healthcare business.
-Supportive and collaborative team environment.
-Ongoing training and development.
-Opportunity for long-term growth and increased pay.

How to Apply:
To be considered, please include the following in your response:

1) A link to your updated resume

2) A link to references or prior client testimonials (if available)

3) A Google Drive link (make sure sharing is set to ‘anyone with the link can view’) to a short video introducing yourself and addressing:
-Your understanding of this specific position
-Why you applied for this role
-Why you believe you’re the best candidate for the position

4) A detailed description and photo of your work-from-home setup, including:
-Type and number of computers
-Number of monitors
-Headset/audio equipment
-Backup power setup (UPS/battery backup)
-WiFi speed and reliability
-Backup WiFi options (if any)
-VPN availability
-Whether you work from a private room or shared space
-Mobile phone type/model

We’re excited to bring on someone who is reliable, tech-savvy, and genuinely passionate about helping others. If this sounds like you, we look forward to your application!