Customer Support VA

Position Overview
We are seeking a proactive and detail-oriented Customer Support Virtual Assistant to join our team on a part-time basis, contributing 20 hours per week to start with potential to grow up to 20 hours. This role is essential in managing day-to-day administrative operations, ensuring a seamless experience for our client community and supporting the backend processes of our business. We are specifically seeking someone with a minimum of 2 years of relevant experience who will require minimal training and can confidently take initiative in this role from the start.

Requirements
Communication
- Proficient in English with excellent communication skills.
- 1-2 years of experience in customer service, admin tasks
- Stable internet connection (minimum 5 Mbps).

Work Availability
- Ability to work in the Norwegian time zone, between 12:30 pm - 4:30 pm CET Monday - Friday

Personal Qualities
- Highly organized with excellent attention to detail
- Proactive, resourceful, and self-motivated
- Positive attitude and strong team player
- Adaptable problem-solver, focused on solutions and continuous learning

Key Responsibilities
Customer Support
- Respond to all emails in our business inbox, ensuring community members feel valued and supported.
- Membership Community Management
- Schedule recurring activities such as email updates, calendar management, live call recordings, and cancellations.
- Manage our Facebook group, make sure there are responses and engagement on posts

Financial Tasks
- Handle financial tasks such as managing failed payments and processing contracts.
- Recording and tracking invoices into internal software
- Recording and tracking payments

Administrative & Data Management
- Perform data entry for weekly, monthly, and quarterly KPI tracking, team calendars, and product schedules.
- Maintain archives on Drive and Dropbox.

Launch Support
- Provide team and customer support during product launches.
- Coordinate and document operational processes.

You will also be working on a variety of tasks, including but not limited to:
- Providing support during product launches.
- Preparing and uploading podcast content.
- Handling graphics and light design tasks.
- Administering Facebook groups and pages.
- Developing and maintaining processes and workflows.
- Kajabi, Monday, Slack, Canva, Stripe, PayPal, Google Workspace, Dropbox, Zoom.

Performance Metrics
Role-Specific
Customer response time
General
Accuracy and quality of work
Timeliness and efficiency in task completion
Consistency in upholding company values and reliable performance

We’re Looking for Someone Who Is:
- Resourceful and proactive, confident in taking on responsibility. You focus on solutions, not problems, and enjoy figuring things out.
- Open and honest in communication.
- Passionate about learning and growing, both professionally and personally.
- Enthusiastic, with a positive attitude even in changing or challenging situations.
- Highly organized, with strong time-management skills.
- Able to thrive in a high-pressure environment.
- Detail-oriented, ensuring accuracy and consistency in all tasks.

This position is NOT for someone who:
- Is thin-skinned and easily offended.
- Can’t handle direct communication.
- Doesn’t take ownership of their work.
- Is a full-time student and is unable to manage both schedules.
- Struggles with details and following directions.
- Isn’t a team player.
- Can’t or won’t self-reflect with the intention of learning and growing.
- Refuses to learn from mistakes.
- Is unavailable to work during Central European operating hours.

Software Stack
Kajabi, Zapier, Slack, Monday, Canva, Stripe, PayPal, FB groups, Instagram, YouTube, Google Workspace, Dropbox, Zoom, ManyChat.

Application Process
Free Task: Applicants must complete a task (estimated time: 30-40 minutes) to be considered for the position.
Zoom Interviews: Applicants will be selected for a Zoom video interview before the final decision is made.

Compensation
$500 per month for 20 hours/week Monday thru Friday
Opportunity for salary increase based on performance and growth within the company.

Benefits
Competitive pay based on experience
Work remotely

About Us
ScaleUp is a Norway-based company that empowers female entrepreneurs to build profitable businesses that make a positive difference in their communities. Through our programs like Skap Din Drømmejobb (SDD), MasterMind, and LIVE med Gry, we empower women to reach their full potential while creating freedom for themselves and others. We’re a small, ambitious team that works hard and plays hard. Continuous self-improvement and dreaming big are at the heart of everything we do. We value being open and honest—with our customers, ourselves, and each other. And we believe in having fun, even when there’s a lot to do!

Our core values:
Get stuff done: We find and implement solutions.
Be open and honest: We value speaking the truth no matter what.
Always learn and grow: We own mistakes and use them as opportunities to improve.
Be enthusiastic: We have fun doing what we do!
This is not a casual role—we’re looking for someone truly invested in the success of our community. When they win, we win. And as our company grows, we aim to make an even greater impact in the areas that matter most to us.

How to Apply
Apply with only “VANorway2025” in the subject line.
Deadline to apply: Accepting applications until role is filled