Virtual Assistant – Customer Service & eCommerce Support

We are looking for a reliable, detail-oriented Virtual Assistant with at least 3 years of customer service experience and a solid background in managing eCommerce tasks. You’ll be responsible for supporting daily operations across several platforms including Amazon, Walmart, eBay, and Shopify, as well as tools like ShipStation and Veego.

You must be fluent in written and spoken English to handle customer communication effectively and professionally.

Key Responsibilities:
Respond to customer inquiries via email, chat, and platfor ---------- ssages (Amazon, Walmart, eBay, Shopify)

Handle returns, refunds, order issues, and general support requests

Assist with product listing creation and optimization

Monitor and update inventory across platforms

Help process orders and coordinate fulfillment through ShipStation or similar tools

Assist in maintaining accurate product and customer data

Flag issues such as negative reviews or high return rates

Collaborate with the team to complete ad-hoc eCommerce and admin tasks

Requirements:
Minimum 3 years of customer service experience, preferably in eCommerce

Proven experience working with marketplaces like Amazon and Walmart (Shopify and eBay are a plus)

Strong written and spoken English communication skills

Comfortable with tools like ShipStation, Veego, or similar platforms

Familiarity with product listings, order fulfillment, and general eCommerce workflows

Reliable, organized, and able to work independently

Fast and stable internet connection

Nice to Have:
Experience with tools like Helium 10, Jungle Scout, or other marketplace analytics tools

Understanding of eCommerce KPIs and performance monitoring

Experience with customer issue resolution and policy compliance (e.g. Amazon A-to-Z claims)