New Shopify Customer Support

Join Morelli Medical, a fast-growing leader in the medical and wellness equipment industry, as our Customer Support Specialist. We’re looking for an experienced, highly fluent English speaker (10/10) who has worked with e-commerce stores before and can confidently manage customer communication across live chat, phone, and email.

What You’ll Do:

Customer Support (Main Role):
-Respond to live chat inquiries in real-time with professionalism and accuracy.
-Answer customer calls and assist with product questions, order updates, and general concerns.
-Handle email tickets regarding order issues, returns, and product inquiries using our helpdesk system
-Troubleshoot customer concerns, provide solutions, and escalate when necessary.

Product Knowledge & Order Support:
-Learn and understand our hyperbaric chambers, PEMF devices, and wellness products.
-Look up order status, track shipments, and assist customers with changes or cancellations.
-Guide customers through the buying process and recommend products based on their needs.

E-Commerce Store Experience (Required):
-Must have worked in a Shopify or similar e-commerce environment.
-Familiar with basic Shopify backend functions such as viewing orders and customer details.
-Ability to work across tools like Slack, Google Sheets, and helpdesk platforms.

Why Join Morelli Medical?
At Morelli Medical, we believe in Transforming People for the Better in Every Breath. You'll have the opportunity to work with a team that is passionate about health and wellness, serving high-profile clients like UFC athletes and medical professionals. As we grow, so will you.

We are committed to your personal and professional development, offering hands-on training, mentorship, and a path to leadership as our company scales.

What We’re Looking For:
-Fluent in English (10/10) — spoken and written.
-1+ year experience in customer service for an e-commerce brand.
-Clear communicator who can manage multiple conversations at once.
-Friendly, professional tone with strong problem-solving skills.
-Bonus: Experience with Shopify, Gorgias, Slack, Google Workspace, or similar tools.

To make sure you’ve carefully read this job posting, include the phrase “BEST CS of ALL TIME” at the beginning of your proposal. This is our way of ensuring we only speak with candidates who pay attention to detail.

How to Apply:
If this sounds like the perfect role for you, please send us a 2-minute video talking about:
1. A brief overview of your relevant experience.
2. Challenges from your previous work and how you overcame them.
3. Hobbies
4. Goal in life

No video automatically means we will not look through your application. Please DO NOT call or email our store's contact information. Only apply through Onlinejobs or Upgrade to see actual info .

Also, send us the following:
1. A link to your portfolio (if you have one).
2. Any relevant past projects or examples of your work.

We look forward to meeting you and building something amazing together!

NOTE: Salary and hours per week is not final