Office Support with collection experience

We are a franchise of Fish Window Cleaning (FWC) located in Allentown, PA. We have a small team of 12 employees servicing both residential and commercial clients.

FWC has grown to be the world's largest window cleaning company with more than 270 franchise territories in 45 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.

Responsible for all administrative duties related to efficient and effective operation in the office. This includes, but is not limited to, answering phones, filing paperwork electronically, collections, scheduling, and so on. Reports directly to the General Manager and/or Owner.

Job Responsibilities: (30 - 40 hours/week)

Monday – Friday approximately 9:00am – 5:00pm EST
Outbound and Inbound Phone Calls
Superior Customer Service
Collecting current and past due accounts
Entering and processing credit card payments
Entering payments into database
Creating and maintaining relationships with clients
Filing all necessary paperwork electronically
Friendly, outgoing personality, love helping people
Good organizational skills and ability to follow-through
Excellent communication skills on the telephone
Demonstrated self-confidence and trustworthiness
Reliable & high speed internet
Ability to read, write, speak, and understand English at a proficient level
Working knowledge of Word, Excel, and Outlook
Office related experience is preferable