Client Success Manager

Before applying, please make sure that you have understood the requirements before proceeding with your application.

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Become a Client Success Manager on our dynamic video editing team and make a real impact! You'll build strong client relationships, proactively address concerns, and guide them to maximize their success with our services.

Responsibilities :
- Serve as the primary point of contact for clients outside of their daily editing needs. Addressing their concerns and requests via call and email.
- Build and maintain strong relationships with clients to drive long-term satisfaction and retention.
- Address and resolve any client issues, escalations, or conflicts in collaboration with the appropriate teams, ensuring a positive outcome.
- Regularly review client usage and provide insights on how to maximize their subscription value. Offer guidance on additional services or upgrades when applicable.
- You'll occasionally handle inbound calls from potential clients.
- Collect and analyze client feedback to identify areas for service improvement and relay insights to internal teams.
- Monitor and report on client success metrics, ensuring clients meet their goals with the services provided.
- Implement strategies to reduce churn and increase client loyalty.
- Work closely with the sales, editing, and operations teams to ensure client needs are met and that workflows are streamlined.

Requirements :
- Experience in Client Success or related role.
- Excellent English Communication with a Neutral/American accent
- Excellent communication and relationship-building skills.
- Ability to resolve issues and ensure client satisfaction.
- Background in video editing using Adobe apps
- Comfortable with US working hours