Customer Service Representative

Job Description:
We are looking for enthusiastic and dedicated Customer Service Representatives to join our team! As a CSR, you will be the frontline of support for customers, ensuring a positive experience by resolving inquiries, providing accurate information, and maintaining a high level of professionalism.

Key Responsibilities:

Handle inbound and outbound customer interactions via phone, email, or chat.

Assist customers with product/service inquiries, concerns, and technical issues.

Provide accurate, valid, and complete information using the right tools and resources.

Maintain strong customer relationships by demonstrating empathy, patience, and clear communication.

Document customer interactions and follow up on issues as needed.

Qualifications:

High school graduate (college degree is a plus).

Excellent communication skills in English, both verbal and written.

Strong problem-solving skills and a customer-focused mindset.

Willing to work onsite at MOA, Pasay.

Willing to complete online assessments and interviews.

What We Offer:

Work Onsite: Conveniently located at Mall of Asia, Pasay City.

Online Assessments/Interviews: Fast and hassle-free recruitment process.

HMO and Life Insurance on Day 1

Competitive Salary Package

Opportunities for career growth and development

Supportive and inclusive work environment